Frequently Asked Questions

 

 

Do I need an account to place an order?

No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.

How do I place an order on your site?

It’s easy! Here’s how:

  1. Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
  2. Select your desired piece and click ‘Add to cart’. Once you’ve added all items, it’s time to checkout under ‘Summary’.
  3. Sign in to your account or, if you’ve not yet created one, proceed via guest checkout.
  4. Enter your address, payment method and delivery details to complete your order. That’s it – we’ll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.

 

Where can I find size & fit advice?

Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.

Can I cancel my KTV fashion order or make changes to it?

Yes. Contact our Customer Service Advisors to do so. We’re unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Find out more in our Return & Refunds Policy.

Which currencies can I shop in?

This is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in EUR for a competitive exchange rate.

 

When will my card be charged?

If you pay by debit card or PayPal, KTV will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.

 

 

What payment methods do you accept?

  • Visa
  • MasterCard
  • PayPal

 

Will my personal details stay safe?

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the KTV Privacy Policy.

 

How will my order be packaged?

Your order will be carefully packaged in a protective KTV custom branded dust bag — to ensure it arrives to you in great condition.

 

Shipping, taxes & duties

How much will I be charged for shipping?

This varies depending on the size, weight and destination of your chosen items, and the cost will appear at the checkout. The good news is we offer One Shipping Fee for orders above a certain threshold – this means you can purchase multiple pieces from multiple locations for one fee.

When will I receive my item and how can I track delivery?

Once your order is confirmed, we’ll dispatch it within 1 business day. Delivery takes 2-7 business days, depending on your location and chosen shipping method. 

Tracking information and an estimated delivery date will be provided. You can also follow its journey by heading to ‘My Orders’ in your account. Opted for guest checkout? Track your KTVfashion order status here.

 

Will I need to pay taxes and duties?

KTVfashion ships to the following destinations on a DDP (Delivery Duties Paid) basis:

European Union, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Mexico, Argentina, Chile, Colombia, Spain – Canary Islands, Hong Kong SAR, Egypt, Isle of Man and San Marino.

This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.

For US customers, KTVfashion does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.

For more details, please contact your local customs office/respective tax authority or view our ‘Duties and Taxes’ information.

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